Terms and Conditions




1.    DEFINITIONS: For these terms and conditions the following words shall have the following meanings:

a.    The company shall refer to JR ROOFING LANCS LIMITED.

b.    The customer shall refer to the person or organisation that the company agrees to carry out the works.

c.     The works refer to the goods and services described in the quotation. 

d.    The site refers to the location of the works.

e.    The contract refers to the agreement concluded under these terms and conditions (including any agreed amendments).


a.    The company requires written confirmation from the customer that they wish to proceed with the works detailed in the quotation.

b.    Acceptance of the quotation by the customer shall constitute a binding contract between both parties. 

c.     Unless otherwise agreed by the company in writing, these terms and conditions apply.

d.    The commencement date for the works will be a mutually convenient date agreed upon by the company and the customer. The company shall use its best endeavours to ensure that they shall attend on the date and time as agreed. 

e.    The commencement date may be altered in the event of delays such as inclement weather, variations to the works, or any other cause beyond the reasonable control of the company.

f.      The company will complete the contract within a reasonable time. Any completion dates given are approximate only.

3.    SURVEYS:

a.    The company provides free survey and quotations except for in the following circumstances:

                          i.     Insurance quotations

                        ii.     Properties on the market including for sale, sold subject to contract, etc.

b.    Chargeable surveys and quotations are priced at £180+VAT. If the customer proceeds with the works in the chargeable survey and quotation the cost will be fully deducted from the final invoice.


a.    The quotation supplied to the customer will be in writing. 

b.    The total cost to the customer may be revised in the following circumstances:

                          i.     The customer instructs the company (whether orally or in writing) to carry out additional works which were not originally in the quotation. In this situation, the company will provide an updated quotation.

                        ii.     If further works are required that were not anticipated when the original quotation was prepared. In this situation, the company will provide a written explanation and photographic evidence.

c.     Unless otherwise stated in the quotation, the company has made no allowance for:

                          i.     Replacement, alteration, treatment, or strengthening of any structural elements which were not reasonably apparent at the time of the quotation.

                        ii.     Alteration of the existing structure or substrate, improvement of drainage, water runoff, or other improvements to the customer’s property that were not reasonably apparent at the time of the quotation. 

d.    The quotation will remain open for 30 days. After this time the quotation may require amendment due to potential increases in material costs.


a.    All materials supplied by the company remain property of the company until full payment is received.

b.    All materials will be used as per current British Standards Specification, where applicable.

c.     This contract gives no warranty for products or materials supplied by the customer. The customer shall indemnify the company against any claim, howsoever arising, for any materials supplied to the company by the customer.

d.    Any existing structures or materials stripped or removed during the works shall become the property of the company unless agreed otherwise in writing before commencement of the works.

e.    The customer is responsible for providing safe and adequate storage for materials for the works once delivered to the site.


6.    DAMAGE:

a.    The company shall not be responsible for any damage or consequential damage to the property or contents caused by movement or vibration to ceilings and soffits and areas where internal finishes are fixed to structural members or timbers supporting our work. In this situation, the company will provide a written explanation.

b.    The company does not accept responsibility for any deterioration or damage to rainwater gutters and pipes which are already defective.

c.     During the removal of roofing materials dust and debris will inevitably fall into the loft space beneath. The customer is responsible for removing or protecting stored articles and possessions before the commencement of the works. The company cannot be held liable for the soiling that occasionally can occur under the circumstances. 

d.    During the works the company will use its best endeavours to ensure that the building will remain watertight. From the very nature of the work involved it is not possible under severe or sudden adverse weather conditions to guarantee the exclusion of water through a temporarily open roof or an overnight seal. The customer is advised to make provisions to protect decorations and furniture and remove any sensitive equipment that is likely to be exposed to possible water penetration and minimise any potential damage.

e.    The company cannot accept liability for any consequential loss arising from failure to take these precautions unless the company has been negligent in carrying out the works.

f.      The company will not be liable for any loss or damage by fire, flood, excessive damp or heat, or any other causes occurring before the commencement or after the completion of the works.

g.    The company cannot be held liable for any damage caused to any areas over which the company is required to work such as lower roofs and additions, garden plants, shrubs, ornaments, and the like unless caused by the company’s negligence. The company reserves the right to request the customer to remove or have removed at the customer’s expense areas of sheeting or glazing and to remove or otherwise protect anything as may be necessary to facilitate the erection of scaffolding or the safe progress of the works.


a.    Unless the company has detailed in the quotation that the works involve building a timber frame to increase the pitch of the roof then the company cannot guarantee the flat roof will not hold any water after completion of works.


a.    When a scaffolding and/or mechanical hoisting is to be erected, the company cannot be held responsible for accidents or injury to any persons through the unauthorised use of or alterations to the scaffolding and hoisting facility, unless caused by the company’s failure to comply with health and safety requirements.

b.    Power and water supply are to be made available if necessary free of charge to enable the company to complete the works.

c.     If access to the neighbouring property is required, it is the responsibility of the customer to discuss with the neighbours before work start and get verbal/written confirmation of the neighbours permission

d.    If any local planning/building control authorisation is required, this should be obtained before commencement of the contract.

e.    Part L regulations require thermal insulation values to be upgraded to meet minimum Government standards when either:

                          i.     a flat roof is installed to a new building or newly built extension

                        ii.     where the old “decking” is removed from an existing roof before the new flat roof is installed.

f.      If the customer chooses not to upgrade to the recommended insulation/thermal value, the customer confirms that they do so entirely at their own risk and absolve the company from all liability therein.

9.    PAYMENT:

a.    When booking more than four weeks in advance, a deposit payment of 5% of the total cost of the quotation will be required to confirm a works start date.

b.    When the total cost for the works is over £5,000, an advanced payment of 40% of the total cost will be required at work start.

c.     When the total cost for the works is over £20,000, payments by instalments will be required. The customer will be informed of the schedule of instalments required upon acceptance of the quotation.

d.    Final invoices are due for payment on satisfactory completion of work.


a.    The contract is for the supply to the customer of goods and services. 

b.    The customer has the right to cancel this contract if they wish to do so.

c.     If the customer wishes to cancel, the company request that you put this in writing via email: info@jrroofinglancs.co.uk or post to: JR ROOFING LANCS LIMITED, Lancaster House, Amy Johnson Way, Blackpool, FY4 2RP.

d.    The customer has 14 days to let us know of their wish to cancel. The period of 14 days begins from the date when the contract is agreed.

e.    There is no charge for cancellation.

f.      The customer may agree for work to commence before the expiry of the 14-day cancellation period. The customer will confirm in writing that they agree to waive their rights to the 14-day cancellation period. Should the customer decide to cancel within 14 days, reasonable payment will be due for all work carried out before cancellation.      


a.    If after completion of the works the customer is not wholly satisfied, the customer should then give notice in writing within 12 months to the company.

b.    The customer shall afford the company and its insurers the opportunity of inspecting such works and carrying out any remedial works if appropriate.

c.     This does not affect the customers’ rights to remedy under the Consumer Rights Act 2015.

d.    Where the company cannot resolve any complaints using this complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and the customer wishes to refer the complaint to the dispute resolution they can do so by telephone on: 0117 981 2929 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/


a.    Every contract to which these conditions apply shall be construed and governed by English law. Nothing within these terms and conditions affect the customer’s statutory rights.


a.    The length of the guarantee is as stated in the quotation.

b.    In the event of a claim under the guarantee, proof of purchase must be produced by the customer.

c.     The guarantee expressly excludes defects caused by building movement, inherent faulty design, extreme weather, subsequent alteration or modification to the new roof and supporting structure, aerials and satellites, traffic across the roof, or other conditions beyond the control of the company.

d.    Any manufacturer’s guarantees will be made available to the customer.

e.    The guarantee does not take effect until full payment has been received. This does not affect the customers’ rights to remedy under the Consumer Rights Act 2015.


JR ROOFING LANCS LIMITED is a limited company registered in England & Wales. Company No: 10885234 Registered Address: Lancaster House, Amy Johnson Way, Blackpool, FY4 2RP

Updated: 10/06/2022