Last Updated: 05/05/2025
These Terms and Conditions (“Terms”), together with our accepted Quotation and any written variations agreed between us, form the agreement (“Agreement”) between you and JR Roofing Lancs Limited (“JR Roofing”, “we”, “us” or “our”) for the Services.
JR Roofing Lancs Limited is registered in England and Wales. Company Number 10885234. VAT Number: 289013881. Registered Office: Lancaster House, Amy Johnson Way, Blackpool, FY4 2RP. Email: info@jrroofinglancs.co.uk.
Our Quotation will describe the Services and the Contract Price. Unless stated otherwise, Quotations remain valid for 30 days. Before accepting, you should check that the scope of the Services, Property details and other information are correct.
By accepting our Quotation, you accept these Terms. The Agreement consists of the accepted Quotation, these Terms, any documents expressly referred to in the Quotation and any subsequent written variations agreed between us. If there is an inconsistency, the specific terms of the Quotation will take priority over these general Terms unless stated otherwise.
Please read these Terms carefully before accepting our Quotation and contact us if anything is unclear. Nothing in these Terms affects your statutory rights as a consumer.
We will provide the Services described in the accepted Quotation with reasonable care and skill and in accordance with applicable laws, regulations, industry standards and relevant manufacturer requirements.
We will maintain appropriate insurance, use appropriately competent personnel and subcontractors, comply with applicable health and safety requirements and arrange for waste arising from our Services to be handled and disposed of appropriately.
Nothing in these Terms excludes or restricts your statutory rights.
Once the Agreement has been entered into, we will agree a provisional work start date with you and request the required booking deposit.
Roofing and external construction work can be affected by weather, unsafe working conditions, unforeseen property conditions, changes to the Services, delays to earlier projects, availability of labour, materials, scaffolding or other third-party services, and other circumstances outside our reasonable control. Where these circumstances affect your provisional start date or the progress of the Services, we will keep you reasonably informed.
Any completion date is an estimate unless expressly agreed otherwise in writing. We will complete the Services within the agreed time or, where no time has been agreed, within a reasonable time.
Services will normally be carried out on working days during reasonable daytime working hours. Where necessary, work or access may continue between 8:00 am and 9:00 pm, subject to applicable restrictions, to protect the Property, respond to weather conditions, complete a critical stage of work or deal with an urgent issue.
You must provide accurate information and safe and reasonable access to the Property; obtain any permissions, consents or third-party access rights that are your responsibility; make tenants or occupiers aware of the Services where appropriate; notify your property insurer where required under your insurance arrangements; and tell us about anything that may affect our work.
Where scaffolding, access equipment or access for the Services requires the use of neighbouring or other third-party property, you are responsible for informing the relevant neighbour or property owner and obtaining any permission, consent or access rights that are your responsibility before the Services commence. You must tell us if the required permission or access has not been obtained or has been refused.
You must follow reasonable safety instructions and prevent children, animals and unauthorised persons from entering working areas or accessing scaffolding, ladders, hoists or other work equipment. You must not interfere with barriers, safety equipment or access controls.
Where reasonably required and agreed, you must provide access to electricity, water, toilet facilities and suitable space for materials. You should remove or protect valuables and vulnerable possessions near the working area and arrange for aerials, satellite dishes, alarms, CCTV or similar equipment to be moved where necessary and where this is not included in our Quotation.
You must tell us before arranging for another contractor to carry out work which may interfere with, delay or affect our Services or site safety.
If your failure to meet these responsibilities prevents or delays the Services or causes us reasonable additional costs, we may adjust the programme and charge reasonably incurred additional costs after explaining them to you.
We remain responsible for complying with our applicable health and safety obligations.
The Contract Price will be stated in the Quotation and is subject to VAT at the applicable rate unless stated otherwise.
If you request changes or additional Services, we will explain any effect on the price, materials or programme. Where the change results in an additional charge, we will explain the additional cost and obtain your agreement before carrying out the additional work.
Roofing work may reveal defects or conditions that could not reasonably have been identified when the Quotation was prepared, including deterioration affecting timbers, roof structures, substrates, brickwork, drainage, insulation or other concealed parts of the Property. Unless included in the Quotation, any additional work required because of these conditions is not included in the Contract Price.
If we identify unforeseen work, we will explain the issue to you and, where appropriate, provide photographs or other supporting information. We will explain any additional work required and the additional cost before proceeding. We will not carry out additional chargeable work without your agreement.
If, before the Services commence, there is a material increase in the cost of materials, statutory charges or necessary third-party services for reasons outside our reasonable control, we may propose a reasonable corresponding adjustment to the Contract Price. We will explain the change in writing. You do not have to accept it and, if you do not, you may cancel the Agreement and we will refund sums paid for Services not supplied, subject to any amount we are lawfully entitled to retain.
Where a Quotation is based on measurements or other information supplied by you, we may revise the Quotation if that information proves to be inaccurate.
Booking Deposit:
When you accept the Quotation, we will issue an invoice for a booking deposit equal to 5% of the Contract Price. The deposit secures your booking and provisional work start date and will be deducted from the Contract Price.
Where you have a statutory cancellation right, the deposit will be refundable if you exercise that right within the applicable cancellation period, subject to any amount we are lawfully entitled to charge for Services supplied at your express request during that period. After any applicable statutory cancellation period has expired, the booking deposit may be retained if you choose to cancel the Agreement and we are not in breach, subject to applicable law and the cancellation provisions below. If we cancel where you are not at fault, the deposit will be refunded.
Advance and Instalment Payments:
Where the Contract Price exceeds £5,000, we will normally require an advance payment of 40% of the Contract Price during the week before the provisional start date. Where the Contract Price exceeds £20,000, payments may instead be made in stages in accordance with the payment schedule provided to you.
Advance and instalment payments are payments towards the Contract Price and are separate from the booking deposit. If the Agreement ends, we will account for sums paid and refund any balance remaining after amounts properly due under these Terms have been deducted.
Final Payment:
We will issue the final invoice when the Services specified in the Quotation are complete, taking account of payments already made. The final balance is payable on completion unless the Quotation states otherwise. If you believe part of the Services is defective or incomplete, you should tell us promptly and allow us a reasonable opportunity to inspect it. Any undisputed amount remains payable.
Late Payment:
If an undisputed invoice is not paid when due, we may charge reasonable interest where legally and contractually entitled to do so and, after reasonable notice, may suspend further Services. We will take reasonable steps to leave the site safe before suspending work.
This section applies where the law gives you a statutory right to cancel the Agreement, including qualifying distance contracts and off-premises contracts.
You will normally have 14 days from the day after the Agreement is entered into in which to cancel without giving a reason.
You may tell us that you wish to cancel by making any clear statement setting out your decision.
You may contact us at:
JR Roofing Lancs Limited
Lancaster House
Amy Johnson Way
Blackpool
Lancashire
FY4 2RP
Email: info@jrroofinglancs.co.uk
You may also use the Model Cancellation Form provided at the end of these Terms, but you do not have to use it.
We will not normally begin Services during the statutory cancellation period unless you expressly request that we do so.
If you want us to start during that period, we will ask you to make an express request.
If you then exercise your statutory right to cancel before the Services have been fully performed, you may have to pay a proportionate amount for the Services supplied up to the point at which you told us that you wished to cancel.
Where the Services are fully performed during the cancellation period following your express request, and you have provided any acknowledgement required by law that your cancellation right will be lost following full performance, your statutory cancellation right will cease when the Services have been fully performed.
You may ask to cancel the Agreement after any statutory cancellation period has expired.
Where you cancel and we are not in breach of the Agreement, you may be responsible for reasonable losses directly arising from the cancellation.
These may include, where applicable:
We will take reasonable steps to reduce our losses.
We will not charge you more than our reasonable loss and will not use cancellation charges as a penalty.
Any balance of advance payments remaining after amounts properly due have been deducted will be refunded.
We may end the Agreement where there is a serious reason for doing so, including where:
We will act reasonably when exercising this right.
If we terminate because of your breach, you will remain responsible for amounts properly due for Services supplied and reasonable losses resulting from the breach.
If we cancel for reasons for which you are not responsible, we will refund payments received for Services that have not been supplied.
Materials supplied by us will remain our property until they have been paid for in full, so far as the law permits and subject to the nature of their incorporation into the Property.
Where a product or material is specified in the Quotation as “or similar”, “or equivalent” or using similar wording, the named product is indicative of the type, quality and intended performance of the material to be used. We may use a suitable comparable product where appropriate.
Where a specified product becomes unavailable, or where we reasonably determine during the Services that an alternative material or product is more suitable because of the condition or construction of the Property, compatibility with existing materials, site or exposure conditions, applicable requirements or relevant manufacturer requirements, we may use a suitable alternative of comparable quality and performance.
Where an alternative is of comparable quality and performance and is suitable for the intended use, this will not be treated as a material change to the agreed specification. We will inform you and obtain your agreement before making any materially different change to the agreed specification.
Natural and manufactured roofing materials can vary in colour, shade, texture, thickness, dimensions and appearance. Samples are therefore indicative of general character rather than a guarantee of exact appearance, unless expressly agreed otherwise.
We are not responsible for the quality or suitability of materials supplied by you, except where we have expressly agreed otherwise or where a problem should reasonably have been identified by us in carrying out the Services with reasonable care and skill.
Unless the Quotation states otherwise, materials removed as part of the Services may be retained and disposed of by us.
This may include lead, slate, tiles, ridge tiles and other roofing materials.
Where the value of salvaged materials has specifically been taken into account in calculating the Quotation, this will form part of the commercial basis of the Contract Price.
If you wish to retain particular removed materials, you must tell us before the Services begin so that this can be agreed.
Roofing work can cause normal vibration, movement, noise, dust and debris, including within roof spaces.
Where a roof is being fully stripped or replaced, rather than overlaid, existing roof coverings, boards, decking and fixings may need to be removed from the roof structure. Boards and other materials may be nailed, screwed or otherwise firmly fixed and their removal can transmit movement and vibration through rafters, joists and other parts of the existing structure.
This can cause cracking or disturbance to existing plaster, plasterboard, ceilings, decorative finishes and their fixings below or adjacent to the working area. In some cases, fixings may loosen or “pop” and remedial filling, plastering or redecoration may be required. In more significant cases, particularly where existing ceilings or finishes are weak, deteriorated, inadequately fixed or otherwise vulnerable, more extensive repair or replacement may be necessary.
Unless expressly included in the Quotation, making good, repairing, replacing or redecorating internal ceilings, plasterwork or decorative finishes affected solely by the normal and unavoidable consequences of carrying out the agreed roofing works is not included in the Contract Price.
Before Services commence, you should remove or protect vulnerable possessions beneath or close to the working area.
We will exercise reasonable care and skill when carrying out the Services.
Nothing in this section excludes our responsibility for damage caused by our negligence or failure to exercise reasonable care and skill.
We will not be responsible for loss or damage arising solely from a pre-existing defect, inherent weakness or condition of the Property that could not reasonably have been identified before the Services commenced.
Roofing work may require sections of a roof to be opened temporarily.
We will take reasonable precautions to protect the Property and maintain weather resistance appropriate to the stage of the Services.
Severe, sudden or unexpected weather may sometimes overcome temporary protection despite reasonable precautions having been taken.
We will not be responsible for damage caused solely by exceptional weather conditions outside our reasonable control where we have exercised reasonable care and skill in protecting the Property.
This does not exclude liability for damage resulting from our negligence or failure to take reasonable precautions.
Existing flat-roof structures may have limited, uneven or inadequate falls as a result of their original construction, age, movement, settlement or previous alterations.
Where our Services involve the refurbishment or replacement of a flat-roof covering over an existing roof structure, we will make reasonable efforts, within the scope of the agreed Services, to promote effective drainage. However, because the existing structure and falls are being retained, we cannot guarantee that the finished roof will be completely free from standing or ponding water.
The complete elimination of standing or ponding water can only be expected where the scope of the Services includes the appropriate reconstruction of the roof structure, including the formation of new falls.
We will nevertheless perform the Services with reasonable care and skill and in accordance with the agreed specification, applicable requirements and relevant manufacturer requirements.
Water ingress around chimneys, roof abutments and areas where extensions or other roof structures meet the main building can result from defects in brickwork, pointing, masonry, render, cavity trays or other parts of the building outside the roofing work included in the Quotation.
Where a roof abuts an external cavity wall, suitable cavity trays and associated drainage or weep provisions may be required to prevent moisture within the wall or cavity from travelling internally or appearing at the roof abutment.
Existing properties and extensions may not have suitable cavity trays, or existing cavity trays may be defective, damaged or incorrectly positioned. Where we reasonably identify or suspect such a condition, we will tell you where practicable.
Unless expressly included in the Quotation, the installation, replacement or repair of cavity trays, brickwork, pointing, render or other associated building fabric is not included in our Services.
Where we have completed roofing, flashing or other agreed work to an abutment and water ingress or dampness persists, further investigation may identify defects or deficiencies in cavity trays, walls or other building fabric outside the scope of our Services. Any additional remedial work would be explained to you and, where required, subject to a separate quotation.
We are not responsible for water ingress arising solely from pre-existing defects or deficiencies in parts of the building outside the agreed scope of our Services. This does not exclude responsibility for defects in Services actually carried out by us.
Where our Services affect a chimney, flue or associated structure connected with a gas appliance, we advise that an appropriate safety inspection is required before the appliance is used.
If such an inspection is required, you must arrange for an appropriately registered Gas Safe engineer to undertake it before using the affected appliance.
We may use competent subcontractors to carry out elements of the Services, including scaffolding and other specialist work.
Where a subcontractor is engaged by us as part of our contractual obligation to you, our use of that subcontractor does not remove our responsibility to you under the Agreement.
Where you independently contract directly with a third party, that third party’s services will normally be governed by your separate agreement with them.
Neither party will be responsible for delay caused by circumstances genuinely outside their reasonable control.
For us, these may include severe weather, major supply disruption, fire, flood, civil emergency, industrial action affecting third parties or other comparable events.
The affected party must take reasonable steps to minimise the effect of the event.
If such circumstances cause a substantial delay and it is no longer reasonable for the Agreement to continue, either party may discuss ending the Agreement.
If the Agreement ends for this reason, you will pay for Services properly supplied and reasonable unavoidable costs already incurred for your project. We will refund any remaining amount paid for Services that will not be supplied.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or restricts:
We are responsible for reasonably foreseeable loss or damage caused by our breach of the Agreement or negligence.
We are not responsible for loss or damage caused solely by:
except to the extent that our own breach or negligence contributed to the loss.
Where you are entering into the Agreement wholly or mainly as a consumer, we are not responsible for losses that relate solely to a trade, business, craft or profession and which were not reasonably contemplated as part of the consumer Agreement.
Nothing in this section affects rights that cannot lawfully be excluded.
Where we provide an additional workmanship guarantee, its duration will be stated in the Quotation or guarantee documentation.
The guarantee starts on completion of the relevant Services unless stated otherwise.
Any manufacturer’s guarantee will be provided or made available where applicable.
Our commercial guarantee is in addition to your statutory rights and does not replace or restrict them.
Any failure to comply with a condition of a commercial guarantee will only affect a claim under that guarantee to the extent that the condition is relevant to the defect or claim. It does not remove statutory rights.
Unless expressly stated in the Quotation, we do not provide an additional commercial guarantee for repair work.
This does not affect your statutory rights. Repair Services must still be performed with reasonable care and skill and you retain any remedies provided by law.
If you believe there is a defect covered by a guarantee, please tell us as soon as reasonably practicable after discovering it.
We may ask for:
You must take reasonable steps to prevent avoidable further damage once a problem becomes apparent.
A commercial guarantee does not normally cover damage caused solely by circumstances unrelated to our workmanship, such as:
Any exclusion applies only to the extent that the excluded circumstance caused or contributed to the problem.
We aim to resolve concerns promptly and fairly.
If you have a concern, please raise it with the Site Supervisor where appropriate or contact us at:
info@jrroofinglancs.co.uk
Formal complaints will be handled in accordance with our Complaints Policy.
If we cannot resolve any complaints using our complaints procedure, we have access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair, and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
Availability and eligibility will depend on the applicable scheme rules at the time of the dispute.
We will process personal information in accordance with applicable data protection law and our Privacy Notice. We may take photographs or videos where reasonably necessary to prepare quotations, record the condition or progress of the Services, document defects or unforeseen work, maintain health and safety or quality records, administer guarantees or insurance matters, or deal with complaints and disputes.
Any use of identifiable photographs or videos for marketing will be dealt with separately where additional permission or another lawful basis is required.
We will only display an advertising signboard at the Property with your permission.
You may withdraw that permission and ask us to remove it.
Our standard roofing surveys and Quotations may be provided without charge.
We may charge for specialist or additional survey services, including:
Where a survey is chargeable, we will tell you the price before you book it.
Payment must be made in full before we attend the Property to carry out the survey. We will not normally attend or carry out a chargeable survey until payment has been received.
Any report, photographs, videos or other deliverables included within a paid survey will be identified when the service is agreed.
We may communicate with you by email using the address you provide.
You are responsible for providing accurate contact details and telling us if they change.
Important contractual information and changes to the Agreement will be confirmed in writing where appropriate.
You may not transfer your rights or obligations under the Agreement to another person without our agreement, which we will not unreasonably withhold where appropriate.
We may transfer our rights or obligations only where doing so does not reduce your contractual or statutory rights.
Unless expressly stated otherwise, the Agreement is between you and JR Roofing Lancs Limited.
No other person has a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
This does not affect any right or remedy available independently of that Act.
If any provision of the Agreement is found to be unlawful or unenforceable, that provision will be treated as removed or limited only to the extent necessary.
The remaining provisions will continue to apply.
If either party does not immediately enforce a right under the Agreement, this does not mean that the right has been given up.
The Terms applying to your Agreement are those supplied to you when the Agreement is entered into.
We may update our standard Terms for future customers, but we will not materially change the Terms of your existing Agreement without your agreement unless a change is required by law and can lawfully be made without agreement.
The Agreement is governed by the law of England and Wales.
If you are a consumer, nothing in this section removes any mandatory right you may have to bring proceedings in another court that has jurisdiction under applicable law.
Nothing in these Terms excludes, restricts or replaces your statutory rights.
Further information about consumer rights is available from Citizens Advice or your local Trading Standards service.
Only complete and return this form if you wish to cancel the Agreement and have a statutory right to do so. You do not have to use this form; any clear statement that you wish to cancel is sufficient.
To:
JR Roofing Lancs Limited
Lancaster House
Amy Johnson Way
Blackpool
FY4 2RP
Email: info@jrroofinglancs.co.uk
I/We hereby give notice that I/We wish to cancel my/our contract for the following Services:
Services: ______________________________________
Quotation/Reference Number: ______________________
Date Agreement entered into: _____________________
Customer name(s): _______________________________
Customer address: _______________________________
Signature (only if sent on paper): __________________
Date: __________________________________________
I/We expressly request that JR Roofing Lancs Limited begins providing the Services before the end of my/our statutory 14-day cancellation period.
I/We understand that if I/we cancel after the Services have begun, I/we may be required to pay a proportionate amount for Services supplied up to the time of cancellation.
I/We also understand that, where the Services are fully performed during the cancellation period, my/our statutory cancellation right may be lost once the Services have been fully performed where the legal requirements for this have been satisfied.
Customer name(s): _______________________________
Quotation/Reference: _____________________________
Signature: ______________________________________
Date: __________________________________________