Privacy Policy

Last updated: 13/02/2023

Introduction

https://jrroofinglancs.co.uk (‘Website’) is provided by JR roofing Lancs Limited (‘we’/’us’/’our’). We understand that your privacy is important and we are committed to protecting the privacy of everyone who uses our Website. We will only collect and use personal data in ways that are described in this Privacy Notice and in accordance with our obligations and your rights under the law.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Before obtaining information from you (including through use of cookies) we intend to alert you to this Privacy Notice, let you know how we intend to process the information (including through use of cookies) and that we will only process the information as permitted by law.

You may browse parts of this Website without providing any information about yourself and without accepting cookies, in which case it is unlikely we will possess or process any information relating to you.

WHO WE ARE

The Website is owned and operated by JR roofing Lancs Limited registered in England and Wales under company number 10885234.
Our Address is Lancaster House, Amy Johnson Way, Blackpool, FY4 2RP
Our Data Protection Officer is Danielle Powell who can be contacted by email or by post at the above address.

WHAT DOES THIS POLICY COVER?

This Privacy Notice applies only to your use of our Website. Our Website may contain links to other websites, but please note that we have no control over how your data is collected, stored, or used by other websites. Please refer to the privacy policies of those websites.

WHAT IS PERSONAL DATA?

Personal data is designed by the UK GDPR and the Data Protection Act 2018 (“the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

WHAT ARE YOUR RIGHTS?

Under the Data Protection Legislation, you have the following rights:

The right to be informed: which is fulfilled by way of this Privacy Notice and our transparent explanation as to how we use your personal data, but you can always contact our Data Protection Officer to find out more or to ask any questions.
The right to access: you are entitled to access your personal data we hold about you.
The right to rectification: you are entitled to have personal data rectified if it is inaccurate or incomplete
The right to erasure/’right to be forgotten’: you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This right only applies in the following specific circumstances:
- Where the personal data is no longer necessary in regards to the purpose for which it was originally collected
- Where consent is relied upon as the lawful basis for holding your data and you withdraw your consent
- Where you object to the processing and there is no overriding legitimate interest for continuing the processing
- The personal data was unlawfully processed
- Where you object to the processing for direct marketing purposes
The right to restrict: (i.e. prevent) the processing of your personal data. When processing is restricted, we can store the data but not use it. This right only applies in the following circumstances:
- Where you contest the accuracy of the personal data – we should restrict the processing until we have verified the accuracy of that data
- Where you object to the processing (where it was necessary for the performance of a public interest or purpose of legitimate interests), and we are considering whether our organisation’s legitimate grounds override your right
- Where processing is unlawful and you request restriction
The right to object: you have the right to object to processing based on legitimate interests; and direct marketing. This right only applies in the following circumstances:
- An objection to stop processing personal data for direct marketing purposes is absolute – there are no exemptions or grounds to refuse – we must stop processing in this context
- You must have an objection on grounds relating to your particular situation
- We must stop processing your personal data unless We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
The right to withdraw consent: this means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability: this means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights outlined above, contact our Data Protection Officer using the details provided in the Who We Are section.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed if we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate further. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office.

WHAT DATA DO WE COLLECT AND HOW?

Depending upon your use of our Website, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table.

Data Collected	How We Collect the Data
name	The customer is giving consent for us to process the personal data by completing and submitting the contact form on our website to request our advice and survey.
address, email, telephone	The customer is giving consent for us to process the contact information by completing and submitting the contact form on our website to request our advice and survey.

HOW DO WE USE YOUR PERSONAL DATA?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:

What We Do	What Data We Use	Our Lawful Basis
Supplying our products and services to you.	Personal data and contact information	· Consent
Communicating with you.	Personal data and contact information	· Consent

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact our Data Protection Officer.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

Your personal information will be retained only for as long as necessary to fulfil the purposes for which the information was collected, or as required by law, or as long as set out in any contract you may hold with us. For more information on how long we keep your personal data, please contact our Data Protection Officer.

HOW AND WHERE DO WE STORE OR TRANSFER YOUR PERSONAL DATA?

We recognise that your information is valuable and we take all reasonable measures to protect it whilst it is in our care. We take a number of important measures, including the following:

limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
use computer safeguards such as firewalls and data encryption;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

DO WE SHARE YOUR PERSONAL DATA?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
If it is required to deliver the service that we have agreed in contract to provide to you. For example, to provide you with a Building Regulations Compliance Certificate, Insurance Backed Guarantee and/or Manufacturer Guarantees.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

HOW DO WE USE COOKIES?

A Cookie is a small text file placed on your computer or device by our Website when you visit certain parts of our Website and/or when you use certain features of our Website.

Our Website may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Website and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on our Website are used in accordance with the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“Cookie Law”).

Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Website may not function fully or as intended.

Certain features of Website depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that our Website may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

A summary of the types of Cookies that we use is set out below:

Category 1	Strictly necessary	These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2	Performance	These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This information is only used to improve how a website works.
Category 3	Functionality	These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences like, your choice of language or region.
Category 4	Targeting and advertising	These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

Our website uses a strictly necessary cookie provided by Elementor. This cookie is to enable us to implement or change the website’s content in real-time.

Our website uses analytics services managed by Google Analytics and PixelYourSite. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Website is used. This, in turn, enables us to improve our Website and the products and services offered through it.

Our website uses a targeting and advertisement cookie. This is set by Facebook/Meta to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting our website.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Website more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Website following the alterations.

GENERAL

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.