Last Updated: 30/01/2026
At JR Roofing, we are committed to delivering high-quality workmanship and a professional, reliable service.
If something isn’t right, we want to know and we’ll always aim to resolve issues quickly, fairly, and with minimal disruption.
Customer feedback helps us continuously improve, and we take all concerns seriously.
We always recommend raising any issues as soon as possible so we can resolve them efficiently.
In the first instance, please speak directly with the Site Supervisor managing your project.
If you would prefer not to speak on site, or the issue remains unresolved, please contact our office team by email at info@jrroofinglancs.co.uk or by calling 01253 933688.
If the matter cannot be resolved informally, it will be treated as a formal complaint.
All formal complaints must be submitted in writing via email.
We will arrange for inspection of the work and, where necessary, carry out remedial actions.
We will investigate internally and take appropriate action. Please note that any disciplinary outcomes will remain confidential.
We ask that complaints are raised within 12 months of the issue.
However, where there is a valid reason for delay, we may still investigate the matter.
If we are unable to reach a resolution, you may refer your complaint to:
Which? Trusted Traders Alternative Dispute Resolution (ADR)
They will advise whether your case is eligible for independent review.